Shipping Policy

1. Fulfillment Types

ThePicks offers two types of products, each fulfilled differently:

Exclusive Picks — Products from our official partner brands, stocked in our U.S. warehouse and shipped domestically within the United States.

Open Picks — Products sourced individually from Korea after you place your order, and shipped directly from Korea to you. Open Picks give you access to products that are difficult or impossible to find in the U.S.

Each product page indicates whether an item is an Exclusive Pick or an Open Pick, along with its estimated delivery time.

2. Shipping Regions

Available shipping regions may vary depending on the product, brand, inventory, shipping carrier, and destination.

Shipping availability will be shown on the product page or at checkout. We may be unable to ship to certain addresses, regions, or countries.

If delivery to your requested location is unavailable, your order may be canceled or refused.

3. Shipping Fees & Free Shipping

Shipping fees are calculated separately for Exclusive Picks and Open Picks, based on the subtotal of each fulfillment type in your order:

If your order contains both Exclusive Picks and Open Picks, each portion is evaluated independently against its own free shipping threshold.

Combined Order Discount: If your order contains both Exclusive Picks and Open Picks and neither portion qualifies for free shipping, you will only be charged the higher of the two shipping fees ($9.99) — not both. You will never pay more than $9.99 in total shipping on a single order.

The final shipping fee will be shown at checkout before you complete your order.

Shipping fees, free shipping benefits, taxes, discounts, coupons, and Picks Points usage will be displayed at checkout before you complete your order.

Some coupons, promotions, or Picks Points may not apply to shipping fees, taxes, duties, or other additional charges unless otherwise stated. Shipping fees and free shipping thresholds are subject to change; the amounts displayed at checkout at the time of your order will apply.

4. Order Processing Time

Orders are generally processed after payment has been successfully authorized.

Exclusive Picks — Estimated processing time: 1–3 business days.

Open Picks — Estimated processing time: 2–4 business days. Because Open Picks are sourced individually in Korea after your order is placed, processing includes product sourcing, inspection, and export preparation.

Processing time may vary depending on:

An order may be canceled or delayed if the product is out of stock, inventory information is incorrect, payment authorization fails, fraud is suspected, or the order violates our Terms of Service.

Open Picks availability: If an Open Picks item cannot be sourced within a reasonable period after your order is placed, we will notify you and issue a refund for that item. The remainder of your order will ship as normal.

5. Estimated Delivery Time

Estimated delivery times are provided on the product page and at checkout.

Exclusive Picks — Estimated delivery: 2–5 business days (ships from our U.S. warehouse; no customs clearance required).

Open Picks — Estimated delivery: 10–14 business days, including sourcing in Korea, international shipping, and U.S. customs clearance.

Delivery timelines may vary depending on:

ThePicks will make reasonable efforts to ship products within the estimated shipping period. However, delivery dates are estimates and are not guaranteed unless explicitly stated.

6. Split Shipments

Because Exclusive Picks and Open Picks ship from different locations, orders containing both types will always arrive in separate packages, each with its own tracking number and delivery timeline.

Your Exclusive Picks package will typically arrive first; your Open Picks package will follow separately from Korea. You will not be charged extra because your order ships in multiple packages — shipping fees are calculated as described in Section 3 (including the Combined Order Discount) regardless of the number of packages.

Orders containing only one fulfillment type may also occasionally be split into multiple packages depending on product availability, warehouse location, brand, or shipping method.

7. Customs, Duties, and Import Charges (U.S. Orders)

For Open Picks orders shipped to the United States, applicable U.S. import duties are prepaid by ThePicks at the time of export. You will not be asked to pay additional import duties upon delivery for Open Picks orders, unless otherwise stated at checkout.

For destinations outside the United States, customs duties, taxes, import fees, local delivery rules, or import restrictions may apply, and customers may be responsible for any applicable customs duties, taxes, or import-related charges unless otherwise stated at checkout.

ThePicks is not responsible for delays, confiscation, or failed delivery caused by customs procedures, import restrictions, or local laws.

8. Shipment Tracking

Once your order ships, tracking information may be provided by email, order history, or another method available through ThePicks.

For Open Picks shipments, tracking updates may take additional time to appear while the package is in transit between Korea and the destination country, or during customs processing.

If tracking information shows that your order has been delivered but you have not received it, please check your mailbox, front desk, package room, building office, neighbors, or local carrier first.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ThePicks may not be responsible for delays, failed delivery, returns, loss, or additional costs caused by incorrect or incomplete information, including:

If a package is returned due to incorrect customer information, additional shipping fees may apply for reshipment. Because Open Picks are shipped internationally, reshipment fees for returned Open Picks packages may be higher than the original shipping fee.

10. Shipping Delays

Shipping may be delayed due to circumstances outside our control, including:

If a significant delay occurs, we will make reasonable efforts to notify you of the delay and expected timeline when reasonably possible.

11. Lost, Stolen, or Damaged Packages

Risk of loss may transfer in accordance with applicable law or shipping terms.

ThePicks' responsibility may be limited for loss, theft, or damage occurring after delivery has been completed or after the package has been marked as delivered by the carrier.

If your package arrives damaged, or if you receive the wrong item, please contact us as soon as possible with your order number and photos of the package and product.

Confirmed product defects, wrong shipments, or shipping damage attributable to ThePicks or the seller may be handled under our Returns & Exchanges Policy.

12. Guest Purchases

Guest purchasers may request shipping support or order lookup.

To verify the order, we may request:

13. Contact Us

For shipping-related inquiries, please contact us at:

Customer Support Email: support@thepicks.io

Please include:

14. Relationship with Other Policies

This Shipping Policy is part of ThePicks Terms of Service. Returns, exchanges, cancellations, and refunds are handled according to our Returns & Exchanges Policy and any product-specific guidance.