Shipping Policy

1. Fulfillment Types

ThePicks offers two types of products, each fulfilled differently:

Exclusive Picks — Products from our official partner brands, stocked in our U.S. warehouse and shipped within the United States and to South Korea.

Open Picks are sourced in Korea after you place your order and shipped directly from Korea to supported destinations worldwide. Each product page identifies the fulfillment type. Delivery availability and estimated delivery times depend on your destination.

2. Shipping Regions

Open Picks ship from Korea to supported destinations worldwide. Exclusive Picks are available for delivery within the United States and South Korea only.

Available countries and regions are listed at checkout. Delivery availability may vary by item, inventory, carrier, and address. Enter your shipping address to confirm availability before payment. Some items, addresses, regions, or countries may not be supported.

If delivery to your requested location is unavailable, we may be unable to accept or fulfill the affected items in your order.

3. Shipping Fees & Free Shipping

U.S. delivery

For U.S. orders containing both types, each type is assessed separately against its own free shipping threshold. If neither type qualifies for free shipping, the total shipping fee is $9.99. If only one type has a shipping fee, that fee applies. If both qualify, shipping is free.

Delivery outside the U.S.

Outside the United States, Open Picks are available to supported destinations, and Exclusive Picks are available for delivery to South Korea only. Shipping fees and any free shipping offer depend on your destination and order, and are shown at checkout before payment. The U.S. shipping rates and combined order discount apply to U.S. delivery only.

Shipping fees, free shipping benefits, taxes, discounts, coupons, and Picks Points usage will be displayed at checkout before you complete your order.

Some coupons, promotions, or Picks Points may not apply to shipping fees, taxes, duties, or other additional charges unless otherwise stated. Shipping fees and free shipping thresholds are subject to change; the amounts displayed at checkout at the time of your order will apply.

4. Order Processing Time

Orders are generally processed after payment has been successfully authorized.

Exclusive Picks — Estimated processing time: 1–3 business days.

Open Picks — Estimated processing time: 2–4 business days. Because Open Picks are sourced individually in Korea after your order is placed, processing includes product sourcing, inspection, and export preparation.

Processing time may vary depending on:

An order may be canceled or delayed if the product is out of stock, inventory information is incorrect, payment authorization fails, fraud is suspected, or the order violates our Terms of Service.

Open Picks availability: If an Open Picks item cannot be sourced within a reasonable period after your order is placed, we will notify you and issue a refund for that item. The remainder of your order will ship as normal.

5. Estimated Delivery Time

Estimated delivery times are provided on the product page and at checkout.

For delivery within the United States, estimated delivery is 2 to 5 business days for Exclusive Picks and 10 to 14 business days for Open Picks. The Open Picks estimate includes sourcing in Korea, international shipping, and U.S. customs clearance.

For Open Picks delivered outside the United States and Exclusive Picks delivered to South Korea, estimated delivery times depend on the destination and are shown at checkout before payment. Customs clearance, local delivery conditions, and holidays may affect delivery times.

Delivery timelines may vary depending on:

ThePicks will make reasonable efforts to ship products within the estimated shipping period. However, delivery dates are estimates and are not guaranteed unless explicitly stated.

6. Split Shipments

Orders containing both Exclusive Picks and Open Picks are available for delivery to U.S. and South Korea addresses only. The two types ship from different locations and arrive in separate packages, each with its own tracking information and delivery timeline. Exclusive Picks ship from our U.S. warehouse, and Open Picks ship from Korea.

Shipping fees are calculated under Section 3. You will not be charged an additional shipping fee solely because an order is split into multiple packages.

Orders containing only one fulfillment type may also occasionally be split into multiple packages depending on product availability, warehouse location, brand, or shipping method.

7. Customs Duties and Import Charges

For Open Picks delivered to the United States, applicable U.S. import duties are prepaid by ThePicks at the time of export unless otherwise stated at checkout.

For deliveries outside the United States, customs duties, taxes, and import fees may apply. Any amounts collected by ThePicks are shown at checkout before payment. Unless included in your checkout total or otherwise stated at checkout, applicable customs duties, taxes, and import fees are the customer’s responsibility and may be charged on delivery.

Open Picks delivered to South Korea ship domestically from Korea and are not subject to import duties.

Where duties and taxes are collected at checkout, they appear as “Duties & taxes” in your order summary and you won’t be asked to pay them again on delivery. Duties and taxes collected at checkout are refunded only if your whole order is cancelled before it ships.

ThePicks is not responsible for delays, confiscation, or failed delivery caused by customs procedures, import restrictions, or local laws.

8. Shipment Tracking

Once your order ships, tracking information may be provided by email, order history, or another method available through ThePicks.

For Open Picks shipments, tracking updates may take additional time to appear while the package is in transit between Korea and the destination country, or during customs processing.

If tracking information shows that your order has been delivered but you have not received it, please check your mailbox, front desk, package room, building office, neighbors, or local carrier first.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ThePicks may not be responsible for delays, failed delivery, returns, loss, or additional costs caused by incorrect or incomplete information, including:

If a package is returned due to incorrect customer information, additional shipping fees may apply for reshipment. Because Open Picks are shipped internationally, reshipment fees for returned Open Picks packages may be higher than the original shipping fee.

10. Shipping Delays

Shipping may be delayed due to circumstances outside our control, including:

If a significant delay occurs, we will make reasonable efforts to notify you of the delay and expected timeline when reasonably possible.

11. Lost, Stolen, or Damaged Packages

Risk of loss may transfer in accordance with applicable law or shipping terms.

ThePicks' responsibility may be limited for loss, theft, or damage occurring after delivery has been completed or after the package has been marked as delivered by the carrier.

If your package arrives damaged, or if you receive the wrong item, please contact us as soon as possible with your order number and photos of the package and product.

Confirmed product defects, wrong shipments, or shipping damage attributable to ThePicks or the seller may be handled under our Returns & Exchanges Policy.

12. Guest Purchases

Guest purchasers may request shipping support or order lookup.

To verify the order, we may request:

13. Contact Us

For shipping-related inquiries, please contact us at:

Customer Support Email: support@thepicks.io

Please include:

14. Relationship with Other Policies

This Shipping Policy is part of ThePicks Terms of Service. Returns, exchanges, cancellations, and refunds are handled according to our Returns & Exchanges Policy and any product-specific guidance.