Shipping Policy

Available shipping regions may vary depending on the product, brand, inventory, shipping carrier, and destination.

Shipping availability will be shown on the product page or at checkout. We may be unable to ship to certain addresses, regions, or countries.

If delivery to your requested location is unavailable, your order may be canceled or refused.

Shipping fees, free shipping benefits, taxes, discounts, coupons, and Picks Points usage will be displayed at checkout before you complete your order.

Shipping fees may vary depending on:

• Destination
• Product type
• Order amount
• Shipping method
• Promotions or free shipping benefits
• Carrier availability

Some coupons, promotions, or Picks Points may not apply to shipping fees, taxes, duties, or other additional charges unless otherwise stated.

Orders are generally processed after payment has been successfully authorized.

Estimated processing time: 1-3 business days

Processing time may vary depending on:

• Product availability
• Inventory status
• Order volume
• Payment verification
• Brand or warehouse preparation time
• Holidays or non-business days

An order may be canceled or delayed if the product is out of stock, inventory information is incorrect, payment authorization fails, fraud is suspected, or the order violates our Terms of Service.

Estimated delivery times are provided on the product page or at checkout.

Estimated delivery time: 2-5 business days

Delivery timelines may vary depending on:

• Inventory
• Shipping carrier
• Destination
• Customs clearance
• Import procedures
• Local delivery conditions
• Weather, holidays, or unexpected events

ThePicks will make reasonable efforts to ship products within the estimated shipping period. However, delivery dates are estimates and are not guaranteed unless explicitly stated.

Once your order ships, tracking information may be provided by email, order history, or another method available through ThePicks.

Tracking updates may take time to appear after the carrier receives the package.

If tracking information shows that your order has been delivered but you have not received it, please check your mailbox, front desk, package room, building office, neighbors, or local carrier first.

Customers are responsible for providing accurate shipping information at checkout.

ThePicks may not be responsible for delays, failed delivery, returns, loss, or additional costs caused by incorrect or incomplete information, including:

• Incorrect shipping address
• Missing apartment, unit, or suite number
• Incorrect recipient name
• Incorrect phone number
• Incorrect email address
• Unavailable recipient
• Refused delivery

If a package is returned due to incorrect customer information, additional shipping fees may apply for reshipment.

Shipping may be delayed due to circumstances outside our control, including:

• Carrier delays
• Customs clearance
• Weather conditions
• Natural disasters
• Government restrictions
• Local delivery issues
• Payment verification issues
• Inventory or warehouse delays
• High order volume

If a significant delay occurs, we will make reasonable efforts to notify you of the delay and expected timeline when reasonably possible.

Depending on the destination country or region, customs duties, taxes, import fees, local delivery rules, or import restrictions may apply.

Customers may be responsible for any applicable customs duties, taxes, or import-related charges unless otherwise stated at checkout.

ThePicks is not responsible for delays, additional charges, confiscation, or failed delivery caused by customs procedures, import restrictions, or local laws.

Risk of loss may transfer in accordance with applicable law or shipping terms.

ThePicks’ responsibility may be limited for loss, theft, or damage occurring after delivery has been completed or after the package has been marked as delivered by the carrier.

If your package arrives damaged, or if you receive the wrong item, please contact us as soon as possible with your order number and photos of the package and product.

Confirmed product defects, wrong shipments, or shipping damage attributable to ThePicks or the seller may be handled under our Returns & Exchanges Policy.

Some orders may be shipped in multiple packages depending on product availability, warehouse location, brand, or shipping method.

If your order is split into multiple shipments, each package may have a separate tracking number and delivery timeline.

Guest purchasers may request shipping support or order lookup.

To verify the order, we may request:

• Email address
• Order number
• Recipient name
• Shipping address
• Payment-related verification information

For shipping-related inquiries, please contact us at:

Customer Support Email: support@thepicks.io

Please include:

• Order number
• Email address used for the order
• Recipient name
• Tracking number, if available
• Description of the issue