Question 1

How do I track my order?

Accepted Answer

Open the order from My Orders. Once it ships, the tracking number appears in the order details. Tracking links may not be available for every carrier.

Question 2

Can I order without an account?

Accepted Answer

Yes. You can browse, add to cart, and check out as a guest. Creating an account lets you track orders, save likes, and manage returns more easily.

Question 3

How long does shipping take and how much does it cost?

Accepted Answer

Exclusive Picks ship from our U.S. warehouse — free on Exclusive Picks subtotals of $30 or more ($5.99 below), arriving in 2–5 business days. Open Picks ship from Korea — free on Open Picks subtotals of $60 or more ($9.99 below), arriving in 10–14 business days including customs. Mixed orders never pay more than $9.99 total shipping. The exact fee is shown at checkout before you pay.

Question 4

How do I request a refund or replacement?

Accepted Answer

All sales are final, but we make it right at no cost to you if something goes wrong: items that arrive damaged or defective, an incorrect or missing item, or a package that never arrives. Submit a claim within 7 days of delivery from your order details, or email support@thepicks.io — we respond within 2 business days.

Question 5

What is the claim window and are there any fees?

Accepted Answer

Claims must be submitted within 7 days of delivery (or within 7 days of the final estimated delivery date if the package never arrived). Confirmed claims cost you nothing — no shipping fees, return costs, or deductions — and in most cases you keep the product. Approved refunds are issued to your original payment method within 3 business days.

Question 6

How do I change my password?

Accepted Answer

Go to Settings and choose Change Password. Enter your current password and a new password (at least 8 characters, including letters and numbers).

Question 7

How do I delete my account?

Accepted Answer

Go to Settings and choose Delete Account. Deletion is immediate and permanent, and the same email cannot be used to sign up again for 90 days. Your past order records are anonymized but retained for legal and accounting purposes.

Question 8

How do I become a creator?

Accepted Answer

Tap Become a Creator from your profile and connect your TikTok account. Once set up, you can curate Exclusive Picks and add Open Picks to your shelf.

Frequently Asked Questions